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Frequently Asked Questions Does WestHost have a “Control Panel” or some other utility to manage my website? Yes, WestHost features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting […]

Asked Questions

Does WestHost have a “Control Panel” or some other utility to manage my website?

Yes, WestHost features an enhanced user interface that is
fully integrated with cPanel. Our single-sign on control panel gives you access
to domain registrations, SSL certificates, and other hosting account features.
Our hosting accounts feature cPanel which is the industry leading control panel
and provides a rich online environment from where you can manage your web hosting.

Can I add software to my account?

Yes. You have complete control over all aspects of your account,
including the installation of software. If you install software not included
in your hosting plan, we cannot guarantee its functionality and it will not be
supported by our technical support staff. However, because we offer support
for Perl, PHP, MySQL, and other programming languages, you have very few
limitations when it comes to which software you can install. Finally, WestHost
is constantly adding new and exciting software applications that can be
installed automatically through the control panel at any time

What is the difference between name-based and IP-based hosting?

Name-based hosting is when hosting sites share a single IP address,
with site traffic directed by the server to the appropriate hosting account by
examining ‘host headers’. IP-based hosting accounts come with a unique IP address
that is not shared with anyone else. At any time, for an additional $2 per month,
you can convert a name-based account to an IP based account.

Some of the features that require IP based hosting are:

  • Purchasing your own SSL certificate and using your own domain name for SSL access (secure socket layer).
  • Anonymous FTP (file sharing) for your visitors is not possible under name-based hosting.
  • Running scripts or software that requires a unique IP.

How can I change my account from name-based to IP-based?

If your account is on a plan that is name-based and you
would like it to be IP-based, you can do so by logging into your control
panel at chi.westhost.com and
ordering an IP address add-on for your hosting service. The charge for
doing this is only $12.50 per month; or sign up for our
plan and get it for free. It is billed with the same period as the hosting
service it applies to.

Can I monitor my disk space and bandwidth usage?

Yes. You may monitor disk space and bandwidth usage from
within your cPanel control panel.

How much does additional bandwidth cost?

If you need additional bandwidth for your account you will
need to upgrade to a larger plan. You can upgrade to a larger plan through
your control panel at chi.westhost.com.
The cost will depend upon the plan you select. You can also log into your
control panel at any time to view your current bandwidth usage statistics.

Can I upgrade my account if I need to?

Yes. You can upgrade your account at anytime. You will pay
the difference between your current account and your new account. There
are no extra fees involved in upgrading. You can upgrade your account by
logging into your control panel.

How do I transfer files to my website?

Files must be transferred to the Web server via File Transfer
Protocol (FTP) or your account’s Web-based File Manager. If you need FTP,
SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet
Software Library is a source for the latest Internet applications with ratings
and reviews to help you decide which application is best suited for your needs.
An FTP tutorial is also available for beginner users who may not be familiar
with FTP. We also provide a Web-based File Manager to make it even easier
for you to upload your files.

Will I have unlimited access to update and make changes to my pages?

You have unlimited access via FTP and the Web-based File
Manager 24 hours per day, 7 days a week. As such, you can create and maintain
your Web pages on your own computer and upload files to your website at your

How long does it take to set up a new account?

New accounts are guaranteed to be set up within 24 hours
from the time we receive your order. Once an account is set up an activation
notice will be sent to you via e-mail including your account information. You
can begin uploading files to your new website immediately. You will be given a
temporary web address to access the site prior to the completion of either
domain registration or domain transfer so you can start working with your
account right away.

Can I use my account for commercial purposes?

Yes, you can use your account to build and run your business,
including e-commerce. The World Wide Web has become an efficient and cost-effective
means of making information available to a wide user base, and we encourage our
clients to use this flexible medium. The
Business plan
is the least expensive way to get everything you need to start selling online.

Can I subdivide my space and resell it?

Yes, we do allow you to create subdirectories
(http://www.yourdomain.com/something/) which you can use to offer
friends or clients space as long as it’s within our policy guidelines.

Can you host domain names other than .com .net .org .biz .info and .us?

WestHost can host any domain name. However, we only offer a
limited assortment of domains that can be registered or transferred to us.
For a list of these domains please visit our order form.

Can I have additional domain names point to my hosting account?

You will have the option to point multiple domains at the
same directory (e.g. domain.com and domain.net point to the same place), or
to separate directories (e.g. domain1.com to /domain1directory/, domain2.com
to /domain2directory/).

What is WestHost’s DNS information?

The following below are WestHost’s DNS information, you can
use this when registering a new domain name or modifying an existing domain name.

Existing domain name

  • Primary Name Server: NS1.WESTSERVERS.NET
  • Primary Name Server IP:
  • Secondary Name Server: NS2.WESTSERVERS.NET
  • Secondary Name Server IP:

New domain name


Do you offer Internet access?

No, you will need local Internet access in order to access
your website and retrieve e-mail from your account.

Do you support Apache JSP or Apache Tomcat?

No, we do not currently offer this option.

Do you require “Forced Advertising” on my website?

No, we do not require any forced advertising on your website.
Once you sign up for an account, you have complete control over content and
information contained in your website. As long as you stay within our Policy
and Guidelines, you can display anything you like.

Do you offer Windows based hosting?

Not at this time. WestHost currently runs all Linux based servers.
If you are interested in running windows based hosting please check out our other
products = Dedicated Server.

How is billing handled?

Depending on the plan, you have your choice of quarterly,
annually, 2-year, or 3-year billing. By default your hosting fees will
automatically be deducted from your credit card each billing interval.
If you do not want your credit card automatically charged each billing
interval, you can choose to be billed manually.

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